Privacy Policy

Last Updated: 14 January 2025

This Privacy Policy describes how CottonKoko (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.cottonkoko.com (the “Site”) or interact with us through other means (collectively, the “Services”). By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Information We Collect

We collect personal information to process orders, provide customer support, and improve your shopping experience. Information collected includes:

  • Information You Provide Directly:

    • Name, shipping/billing address, email address, and phone number (if required for delivery).
    • Order information, such as items purchased and payment confirmation.
    • Communication details, including messages sent via our contact forms or customer support channels.

  • Automatic Information:

    • IP address, browser type, device information, and browsing activity through cookies and similar technologies.

  • Third-Party Sources:

    • Payment processors for transaction information.
    • Shipping providers for order fulfillment.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill orders, including shipping and returns.
  • To provide customer support and respond to inquiries.
  • To send order-related notifications and updates.
  • To improve our Services, customize your experience, and analyze website performance.
  • To comply with legal obligations, including tax and accounting requirements.

3. Sharing Your Information

We share personal information only when necessary, including:

  • With Service Providers: To process payments, fulfill orders, and deliver items (e.g., shipping carriers).
  • To Comply with Legal Obligations: If required by law or to respond to legal requests.
  • With Your Consent: For additional services, such as marketing communications, if you’ve opted in.

We do not sell or rent your personal information to third parties.

4. Data Retention

We retain your personal information only as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, including:

  • Order and payment records are kept for up to 4 years to comply with legal requirements.
  • Personal data may be deleted upon request unless it is required for legal, regulatory, or operational reasons.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and improve our Services. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect site functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction or Deletion: Update or delete your personal information.
  • Withdraw Consent: Revoke permission for marketing communications.

To exercise these rights, please contact us via Instagram (@cottonkoko_).

7. International Data Transfers

As an Australian-based business, we may transfer your personal data to third-party service providers outside your jurisdiction. We take steps to ensure your data is protected under applicable laws.

8. Security

We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute safety of your information.

9. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted with the “Last Updated” date revised.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

  • Instagram: @cottonkoko_
  • Address: CottonKoko, 5901/442 Elizabeth Street, Melbourne VIC 3000, Australia